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video can't be played

Carlos Pena 2020-04-04 17:32:18 UTC in WMSPanel functionality

My video stops, in some streaming, it presents the following error on the screen, ¨video can't be played¨, how can I improve it, what can I do where it fails.
are online videos that I generate

Yury 2020-04-05 00:46:08 UTC 

Hello,
This could mean a number of issues, please contact our helpdesk and give us more details about this issue: https://wmspanel.com/help

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