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No sound (usb camera with microphone attached to pc with deskcamera)

Sergey 2017-10-10 14:49:51 UTC in Nimble Streamer
6db9340e5fed203e3af1d6a41858ffdd

We have usb camera with microphone attached to pc with deskcamera.
We have stream but there is no sound.

Alex Pokotilo 2017-10-10 23:30:38 UTC
B0af1cee7eb1e40dd284d9982b3aef70

Most probably your camera produce codec like "pcmu" and this is why you don't hear any sound. Nimble Transcoder https://wmspanel.com/transcoder can convert audio to aac/mp3.
If you cannot sort it please contact us via https://wmspanel.com/help

Sergey 2017-10-11 06:25:48 UTC
6db9340e5fed203e3af1d6a41858ffdd

In outgoing section it shows stream have audio (pcm_mulaw format). Is it cause of no sound?
pcmu = pcm_mulaw?
Are there ip cameras with microphone compatible to stream video and audio through Nimble Stream?

Alex Pokotilo 2017-10-11 08:04:27 UTC
B0af1cee7eb1e40dd284d9982b3aef70

Nimble streamer supports pcm codecs but this codec not supported in hls/dash/rtmp protocols so you cannot hear pcm sound if you try to play your stream using these protocols. You can use Nimble transcoder to convert sound to aac as I previously proposed. That way your stream will play fine. You camera is compatible but produced codec itself not compatible with almost all protocols except rtsp.

Sergey 2017-10-11 08:13:41 UTC
6db9340e5fed203e3af1d6a41858ffdd

Im already using Nimble transcoder https://ru.wmspanel.com/transcoder/install#os_windows
I can give login and password from my wmspanel. There stream with sound, but when Im testing it with "Play this stream on WMSPanel stream testing page" there is no sound.

Alex Pokotilo 2017-10-11 08:16:20 UTC
B0af1cee7eb1e40dd284d9982b3aef70

It's time to contact us privately via https://wmspanel.com/help then as I don't see any active transcoder license for your account.

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