Issues with dropped connections

Hi all.

We have a very strange behavior on our server with nimble and wmspanel.

We receive incoming SRT and forward it to a few takers. Some in SRT Listener, some in SRT Caller mode. With a delivery of SRT stream output gets randomly disconnected, and we cannot identify the reason. Below is a dump of debug log, you will find three instances of "Connection was broken".

We tried changing hardware, then full servers, then also datacenter, so the problem is not in faulty hardware or weak connection.

It's very specific to one of our recipients., they keep getting disconnected, no mater if we set them in Listener or Caller mode. Sometimes works all smooth for multiple hours, but then we have full days when we have issues and constant reconnects. It started happening 3 weeks ago, we cannot figure out what changed.

This problematic client is using AWS as their hardware, but we have other clients who also use AWS and they are fine.

Does anybody have an explanation why this would be happening.

See the log here:
https://www.pfe.technology/nimble_for_support.log

We are also facing exact same issue.
Where one of our customer streams srt stream without any issue but then recently we started facing problem where SRT connection was broken error message is shown in SRT Listen mode where as we have customers who dont face as such issues.

It would be really greatefull if Nimble team can give any resolution on this.

I am ready to provide more details.

Hello.

As a sensitive information may be required for further analysis in such cases I'd suggest opening a ticket at our helpdesk here:
https://wmspanel.com/help

Additionally, please note a general MPEGTS troubleshooting article here:
https://softvelum.com/2024/09/troubleshoot-mpegts-streaming/

Thank you.