Hi Guys, Nimble streamer service is quitting randomly

Gary Rose 2019-01-11 09:02:04 UTC in Nimble Streamer

Hi Guys, Nimble is stopping randomly throughout the day, after a service restart all is well again. Can you advise please?
This is the nimble log entry just before the crash/quit:

[2019-01-11 08:42:56 P2060-T2064] [dvrtmux1] I: signal handler: Bus error (7)
[2019-01-11 08:43:54 P6617-T6617] [nimble] I: *** Nimble Streamer v3.5.4-3 started ***

Max 2019-01-11 09:04:48 UTC 

Hello Gary,

Please check there is enough space on disk to keep disk cache of specified (limited) size. Also, if you store DVR content on network drive - make sure there are no issues with it - SIGBUG can also happen trying to access file from external storage when it is disconnected.

Thank you.

Gary Rose 2019-01-11 09:19:06 UTC 

Hi Max,
Thank you for your amazingly fast reply...
Machine details:
DEll R720 x HexCore 2.6 32GiG Ram Perc H710
OS drives 2 x 1TB raid 1 - available space 862g
Content Drives 6 x 3TB raid 5 - available space 11TB

WMSPanel server config:

OS Ubuntu 16.04 fully up to date
Software version 3.5.4-3
Max Ram Cache 24gb
Current Ram Cache 719mb
Max file Cache 4gb
Current file Cache 0 Bytes

The machine does not use network drives or any external storage
I have included my WMSPanel registered email address on advise from a friend. the Server in question is names Alpha-Nimble

Gary Rose 2019-01-11 10:34:21 UTC 

Hi Max,

Can you help further with this please, or give any suggestions where i might look?

Best regards

Max 2019-01-11 11:04:14 UTC 

Hello Gary,

I'd suggest to switch nimble logging mode to debug, capture logs after several stoppages and file a ticket via providing us logs for analysis.

When did you have this issue for the first time on that server?

Gary Rose 2019-01-11 11:06:35 UTC 

Hi Max,

The problem started around 36 hours ago.
I will change log mode and do as you suggest

Thank you for helping
Best regards

Sergey 2019-01-15 10:53:32 UTC 

Hi Max.
We have many equal devices with differents version of Nimble at Debian 8 and beginig december 2018 daily found new errors like this only with v 3.5.4-3. After twice errors on single device we switches log to debug mode. Now waiting to catch.

Max 2019-01-15 12:57:04 UTC 

Hello Sergey,

Do you also have "signal handler: Bus error" error on your server?

Sergey 2019-01-15 13:05:25 UTC 

In all situations we have status of service Nimble "active (exited)", but http request /manage/server_status not work and default log [dvrtmux1] I: signal handler: Bus error (7)

Max 2019-01-16 12:11:45 UTC 

Hello Sergey,

Please upgrade Nimble to 3.5.4-4, the issue with SIGBUS should be fixed in that release.

Thank you.

Sergey 2019-01-16 12:40:22 UTC 

Hi Max.
Ok, will try new version!
Thank you.

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