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cannot load m3u8: You do not have permission to access this content (JWPLAYER 8 with Nimble)

Daniel 2017-12-10 22:25:33 UTC in WMSPanel functionality
54f9198dbc571375c7d4966835f045f2

A few Android 7 users have complained about getting the following message: cannot load m3u8: You do not have permission to access this content

So far, I have had complains from Samsung Knox users and Mi Max Prime users, bot on Android 7.0. They both use Chrome.

I am unable to reproduce the issue on Android 5, and 6. I do not have an Android 7 device. I have asked them to reproduce it in another browser and I am waiting for their responses.

They are able to see the stream if they used my Wowza link

They started complaining when I moved from Wowza to Nimble a few days ago.

They all have the same error messages.

There are no issues on other IOS or Windows devices.

Many thanks
Daniel

Alex Pokotilo 2017-12-11 04:33:46 UTC
B0af1cee7eb1e40dd284d9982b3aef70

Hi,
please start new support ticket via https://wmspanel.com/contact as private information will be required during analysis and provide working and non-working links so we can compare and check using Andoird 7 device.

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