Failover stream being played before primary stream

I have apps /tvhigh /tvmedium /tvlow
I have /backup app which is a low quality backup version in case problem with any of the /tv* apps.

/hlshigh pulls from /tvhigh and failover to /backup

The source streams are pushed to /tvhigh and /backup and working

For some reason /hlshigh is playing the failover URL before the primary URL. So my viewer is seeing low quality /backup despite that /tvhigh is available.

Do you know any reason it would do this?

Thank you

Hello Paul,

I guess Nimble switched to low quality (backup) stream for some reason and it does not switch back (Nimble does not do that automatically), but it should not start from pulling "backup" stream anyway.

Thank you.

I tried many times, refreshed page, also the /hlslow app was pulling from /backup instead of from /tvlow

When I change the app settings and remove /backup failover URL, they are all working correct.

So my pushed RTMP streams are to
/tvhigh
/tvmedium
/tvlow
/backup (medium quality)

then HLS apps
/hlshigh pulls from /tvhigh
/hlsmedium pulls from /tvmedium
/hlslow pulls from /tvlow

all 3 have failover pull from /backup

my "Level 3" website members should get get high quality but only get /backup at medium quality.
Another problem is my "Level 1" members are not pulling from /tvlow and they are getting higher quality than they should. (I would be OK with this in an emergency. but it should not happen all of the time)

I think there is a bug. Should I open a ticket?

Does it remain on backup even if you restart Live pull rule? Would it have same behaviour it you will create rule for particular stream with idle time?
You could open a ticked and provide exact settings so that we may check, but anyway, once Nimble will switch on backup channel it will keep pulling until backup stream will fail or you restart setting explicitly.